Fulfillment Policy
Refund Policy
Our goal is to provide high-quality digital products and services that meet our customers’ expectations. However, we understand that there may be circumstances where a refund is requested.
- Digital Products: We do not typically offer refunds for digital products such as Perfex CRM Modules once the product has been delivered. However, we value our customer relationships, and refunds may be considered on a case-by-case basis within a maximum of 10 days from the date of purchase.
- Custom Development Services: Our custom software development services are provided based on quotes and estimates that customers approve through digital signatures. As a result, refunds are generally not offered for these services. Nevertheless, we strive for customer satisfaction and will review refund requests based on the specific situation and our ongoing relationship with the customer.
- To request a refund: Please contact our customer service team within 10 days of your purchase via email, phone, or through our website.
Shipping and Delivery Policy
As we exclusively offer digital products, there are no shipping or delivery processes involved. All digital products, including software modules and access to our applications, are delivered electronically upon purchase.
Return Policy
Since we only sell digital products and custom development services, returns are not applicable. If you experience issues with your purchase, please reach out to our support team to discuss potential solutions, which may include refunds or partial refunds based on the nature of the issue and our relationship with you as a customer.
Cancellation Policy
We offer subscription services for our proprietary Route Optimisation software and SaaS product Syndeo Pro. We aim to provide flexibility and convenience to our subscribers.
- Subscription Cancellation: You may cancel your subscription at any time, as there is no minimum commitment period.
- No Cancellation Fees: Cancellations are free of charge, and there are no penalties for discontinuing your subscription.
- How to Cancel: To cancel a subscription, you can contact our support team or use the account management options available through your online account.
For any inquiries about our fulfillment policies or if you need assistance with your order, don’t hesitate to reach out to our friendly support team. You can contact us via phone at +1 (234) 255-9257, email at support@myperfexcrm.com, or visit our website at www.myperfexcrm.com. We’re always here to help and ensure a smooth experience!